StubHub Global Survey Finds Live Experiences Hold the Keys to Happiness

People around the world say that live event experiences lead to greater happiness and human connection than the use of social media or mobile phones

SAN FRANCISCO — Oct. 18, 2016 – StubHub, the world’s largest ticket marketplace, and consumer insights firm Trendera today released the results of a new global study that demonstrate the power of live experiences on happiness and social connection. Exploring the attitudes and behaviors of consumers in 20 cities around the world, the study highlights the extreme – and often surprising – lengths to which people would go to see their favorite acts, including giving up daily technology use, toilet paper, relationships and more.

Survey respondents offered compelling reasons for prioritizing live experiences over regular life routines, reporting that: Live experiences have a deeply meaningful impact on their emotions and memories; sharing live experiences with friends is increasingly important; and attending live events is a benefit that stretches across borders.

“One of the biggest trends we’re seeing at StubHub is that live experiences are an increasingly valuable way to enrich people’s lives, especially because of the incredible memories they create,” said Jess Tassell, StubHub Director of ’Think’. “Around the world, people are placing a premium on live events, participating more and more in the so-called ‘experience economy,’ and sharing a surprising willingness to give up basic human comforts for up-close-and-personal experiences with their favorite artists and athletes.”

Key findings from StubHub’s new study include:

  1. Live experiences have a direct impact on our emotions and create lasting memories.
  • Musical magic. Survey results showed that music sparks the most positive emotions out of all types of events: 62% of all respondents said that attending a concert makes them happy, vs. 49% for sports.
    • Females more musically inclined. This is particularly true for women: 66% of female respondents said that concerts make them happy, vs. 58% of men.
    • Festivals draw a younger crowd. Young people responded similarly to musical happiness: 18-24-year-olds were more likely to say that going to a festival makes them happy than other age groups.
  • Memories add up. 75% of respondents cited making unforgettable memories as the best part about attending a live event.
    • There’s something to be said for the past. Respondents named their first concert as their best memory (35%), over their first job (33%) and their first kiss (32%).

According to StubHub's new global survey, the majority of respondents said their first memory is their first concert.

 

2. Sharing live event experiences with friends is increasingly important, especially on social media.

  • Live experiences have become inextricably linked with social media and mobile, and nearly one-third (31%) of respondents said that sharing these experiences over social media was one of the best parts of attending an event.
  • Experiences are a new form of social currency. 83% of respondents would prefer to post on social media about a live sports, music, or theater event than about a purchased material good.
    • Social skews younger, too. Social sharing is most prevalent among young people: While all age groups ranked high for social sharing, 88% of respondents between the ages of 18 and 24 were more likely to post about a live event on their social media accounts than older age groups.

3. The inspiration of live experiences knows no bounds.

  • Outside the U.S. Fans from all corners of the globe care about sharing experiences with their peers: 80% of respondents from countries outside the U.S. said they prefer to tell their friends about an experience instead of a purchase (vs. 74% in the U.S.).
  • World travelers. International respondents were significantly more likely than those in the U.S. to travel internationally for an event: More than half (51%) said they were willing to travel outside the country for a major championship, mega-concert, or music festival, in contrast to only 27% of U.S. respondents.
  • Fútbol scores with international audience: Globally, fútbol (“soccer” in the U.S.) is the most popular sport, as respondents would choose the FIFA World Cup (25%) over the Olympics (24%), the Super Bowl (14%), or the NBA Finals (10%) if given the opportunity to attend any sporting event.

Fans’ affinity for live experiences proved to be stronger than a number of day-to-day human behaviors, needs and even hygiene.

The survey found that fans would go to extreme lengths for VIP experiences to see their favorite artist play live or to see their favorite sports team or player play in a championship game:

Classic – and somewhat concerning – behavior change: See their favorite MUSICIAN/BAND of all time play live See their favorite SPORTS TEAM or PLAYER play in a title game
Work on a major holiday: 45% 36%
Delete social media for a month: 42% 31%
Give up mobile phone for a week: 35% 28%
Give up drinking for a year: 33% 27%
Go without sex for a month: 26% 19%
Go without Wi-Fi for a month: 26% 22%
Give up toilet paper for a week: 11% 11%
Go without showering for a month: 12% 15%
Break up with their partner: 7% 7%

ebay_stubhubinfographic_whatwouldyougiveup_final

 

Other things respondents were willing to give up for VIP experiences include: promotions at work, international vacations and favorite foods.

 

A DEEPER DIVE

SAMPLE SIZE, DEMOGRAPHICS + MARKETS

StubHub’s global survey was compiled in partnership with brand strategy firm Trendera in July 2016. Two thousand individuals were surveyed from 20 key U.S. and international markets, including New York, Los Angeles, San Francisco, Chicago, Dallas, Boston, Miami, Phoenix, Washington DC, Barcelona, London, Paris, Berlin, Madrid, Lima, Mexico City, Rio de Janeiro, Rome, Sydney, and Toronto.

METHODOLOGY

The Live Event Study was conducted online and fielded over the course of approximately three weeks in July 2016. We spoke to 2,000 18-45-year-olds across 20 markets (10 of which were international) and accordingly the survey was translated into five different languages. Respondents used either a computer or mobile phone to take the survey.

MORE FINDINGS

WHAT MAKES PEOPLE HAPPY (respondents were able to select more than one):

  • 62% of all respondents said that attending a concert makes them happy, over playing video games (49%) and spending time on social media (47%).

WHICH EVENTS MAKE PEOPLE HAPPIEST (respondents were able to select more than one):

  • Concerts: 62%
  • Festivals: 51%
  • Sporting events: 49%

WHICH EVENTS PEOPLE WOULD LIKE TO ATTEND MORE OF (respondents were able to select more than one):

  • Concerts: 29%
  • Festivals: 26%
  • Sporting events: 22%
  • Broadway play or theater: 21%
  • Comedy show: 20%

WOULD PEOPLE RATHER MEET THEIR FAVORITE MUSICAL ARTIST OR THE NEXT PRESIDENT:

  • 76% of respondents would rather meet their favorite musical artist than meet the next president.

WOULD PEOPLE RATHER ATTEND A LIVE EVENT WITH HILLARY OR DONALD:

  • 73% of respondents would rather attend a live event with Hillary Clinton over Donald Trump.

WOULD PEOPLE RATHER SEE THEIR FAVORITE SPORTS TEAM WIN A CHAMPIONSHIP OR SEE THEIR PREFERRED PRESIDENTIAL CANDIDATE WIN THE ELECTION:

  • 54% would rather see their favorite sports team win a championship than see their preferred presidential candidate win the election.

ebay_stubhubinfographic_presidents_final

 

THE BEST PART OF ATTENDING A LIVE EVENT – IMPRESSING A DATE:

  • One in four men (25%) say that one of the best parts about live events is impressing a date.

DATING DOS & DONTSWHAT WOULD IMPRESS A DATE:

  • Hard-to-get tickets to a popular concert: 53%
  • Hard-to-get tickets to a sporting event: 27%
  • Hard-to-get reservations to a popular restaurant: 19%

DATING DOS & DONTSDATES THAT WOULD MAKE FRIENDS JEALOUS (respondents were able to select up to three):

  • Seeing a concert: 40%
  • Going to a sporting event: 29%
  • Spa day: 24%
  • Going to the beach: 23%
  • Trying a trendy restaurant: 21%
  • Seeing a show/play: 17%

DATING DOS & DONTSTOP LIVE EVENT FOR A DATE:

  • Concert: 37%
  • Sporting Event: 22%
  • Festival: 15%
  • Comedy Show: 13%
  • Play: 10%

WHO WOULD PEOPLE PREFER TO BRING TO A CONCERT:

  • 44% of respondents prefer to take a significant other to an event over a friend (24%) or a sibling (6%) to a concert.

THE FURTHEST PEOPLE WOULD TRAVEL FOR A LIVE EVENT:

  • Out of the country: 40% total; 27% U.S.; 51% international
  • Out of state: 33% total; 46% U.S.; 22% international
  • Out of town: 22% total; 22% U.S.; 22% international
  • None of the above: 5% total; 5% U.S.; 5% international

 

ebay_stubhubinfographic_101716_final

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s